Have Your Say – Customer Feedback Survey and Free Prize Draw
Data collection and processing.
This section informs you about the type and scope of processing of your personal data on www.lidl.co.uk/haveyoursay. Personal data is information that directly or indirectly relates to you as an individual. The Data Protection Act 2018 and the General Data Protection Regulation (GDPR) serve in particular as the legal grounds of data protection.
1. Accessing the website
Further information about how we use your data in relation to merely accessing the website can be found in section 9. of our Customer Privacy Notice.
2. Providing Feedback on your store experience (“Have Your Say”)
Purposes of data processing / legal bases:
When you participate in one of our surveys, this happens on a purely voluntary basis. Whilst we ask for certain personal data from you [to allow us to analyse the feedback received through the ‘have your say’ survey in relation to these indicators], it will not allow us to identify you as an individual. Any information you do choose to provide also will be considered given voluntarily
The following data is stored in the course of the survey in so-called cookies (see section 15 of our Customer Privacy Notice):
· individual user ID,
· Number of visits to the website (daily / weekly),
· Duration of use of the website / answering the survey.
We use your information as part of the survey and the above data dedicated only to conduct the survey/to be able to evaluate and rule out that multiple and duplicated in the survey are not included in the evaluation of our store. The legal basis for the processing the data is our legitimate interest in accordance with GDPR.
Recipients / categories of recipients:
The survey submissions are processed by our service partner who is carefully selected, audited by us and also contractually obligated in line with the requirements of applicable data protection regulations.
The results of our survey are generally used purely for internal evaluations.
Storage period / criteria for determining the storage period:
The Data stored using cookies will be deleted after a maximum of 7 days. Your information in the context of the survey will only be saved anonymously.
3. Providing further feedback to our customer service
If you wish to share any more detailed feedback in relation to your shopping experience with us, you are of course welcome to get in touch with our friendly customer service team. In this case your personal data will be processed in line with the relevant section within the Customer Privacy Notice on “Contacting Customer Services”.
4. Have Your Say Free Prize Draw
All participants in our Have Your Say feedback survey are welcome to participate in our Have Your Say Free Prize Draw.
Purposes of data processing / legal bases:
The personal data (title, name and email address) required as part of your participation is used exclusively for the purpose of carrying out the prize draw (e.g. determination and notification of winners, sending the prize and subsequent public congratulations to our winners and engagement with the public). The legal basis for processing your data is our legitimate interests in the above.
Recipients / categories of recipients:
If you are a winner, your data will be passed on to third parties if and to the extent that this is necessary for the handling of the prize competition (e.g. sending the prize via a logistics company). Furthermore, the first name and county of the winners will be published in advertising material to publicly congratulate our winners and engage with the public. Please see the Prize Draw terms and conditions for more information. If you wish to object to your first name and county being published or wish to reduce the data published, please make this known to Lidl at the point of claiming your prize.
Storage period / criteria for determining the storage period:
After the conclusion of the respective prize draw and the announcement of the winners, the personal data of the respective participants will be deleted. Please be aware that once published it is out-with our ability to remove the first name and county of the winners.
5. Registration for the newsletter of Lidl GB
When submitting your data to participate in the Have Your Say Prize Draw, you can also additionally optionally subscribe to the Lidl GB newsletter. You can find more information on how we use your data in the context of a newsletter subscription. You can review our full Customer Privacy Notice.
Further information about your data subject rights and our contact data can be found in sections 17.-19. Of our Customer Privacy Notice.