If you are not satisfied with the quality of a food or grocery item purchased at one of our stores within its Best Before date (where applicable), we are happy to give you a full refund if returned within 30 days of purchase or, if returned more than 30 days after purchase, offer you a replacement if available or a full refund. Simply bring it back with your receipt.
If you have purchased any fruit or veg item that does not meet our high standards, we will replace your product or give you a full refund - even without a receipt.
Non-Food specials items
a) Faulty Non-Food specials items
- Within 12 months of purchase:
If you are not satisfied with the quality of a non-food specials item purchased at one of our stores, you may return the item within one year of purchase with your receipt or proof of purchase to one of our stores, for a replacement (where available) or a full refund.
- After 12 months of purchase:
If more than 12 months after purchase you find a fault with the quality of a non-food specials item purchased at one of our stores, please contact our Customer Services department for assistance and an experienced operator will talk you through your options.
- Over the Christmas period, our refund policy will be extended. Any non-food product purchased from 21 November 2019 can be returned to a Lidl store for a refund, providing the item is unopened and you have your original purchase receipt, until 25 January 2020.
b) Non-faulty Non-Food specials items
If you simply change your mind about a non-food specials item purchased at one of our stores, you may still return the product to store for a full refund within 30 days of purchase. Please return your item in its original packaging, in a resaleable condition along with the original receipt.