REFUND POLICY

Food/grocery items


a) Food Items not satisfied


If you are not satisfied with a food or grocery item purchased at one of our stores you can return the item with the original packaging or the receipt.

b) Food Items change of mind


If you simply change your mind about a food or grocery item you have purchased at one of our stores you can return the item in a re-saleable condition in its original packing with your receipt.*

 

Non-Food specials items


a) Faulty Non-Food specials items


- Within 12 months of purchase:
If you are not satisfied with the quality of a non-food specials item purchased at one of our stores, you may return the item within one year of purchase with your receipt or proof of purchase to one of our stores, for a replacement (where available) or a full refund.

 

- After 12 months of purchase:
If more than 12 months after purchase you find a fault with the quality of a non-food specials item purchased at one of our stores, please contact our Customer Services department for assistance and an experienced operator will talk you through your options.

 

b) Non-faulty Non-Food specials items


If you simply change your mind about a non-food specials item purchased at one of our stores, you may still return the product to store for a full refund within 30 days of purchase. Please return your item in its original packaging, in a re-saleable condition along with the original receipt.


*Only includes non-perishable products.