Hide content
Show content
Charity Request

We currently work with the NSPCC and Neighbourly as our charity partners. If you would like to enquire about a local partnership please contact us using our web form and a member of our team will be in touch via email.

Hide content
Show content
Stock Check

The nature of our business means we can't advise live stock levels in our stores.  Please visit your local store directly for the most up to date information.

Hide content
Show content
Return and Refund Policy

If you are not satisfied with the quality of a food or grocery item purchased at one of our stores within its Best Before date (where applicable), we are happy to give you a full refund if returned within 30 days of purchase or, if returned more than 30 days after purchase, offer you a replacement if available or a full refund. Simply bring it back with your receipt.  

If you have purchased any fruit or veg item that does not meet our high standards, we will replace your product or give you a full refund - even without a receipt.  

You can see our Non Food refund policy here.

Hide content
Show content
Store Query

For information about store locations, opening times or store facilities please visit our Store Finder here.

Hide content
Show content
Staff service

Compliment

Thanks for letting us know about the great experience you had in store. Please let us know your feedback in the messenger window including, the store you visited, as well as any details including the employees name (or a description) and we will ensure this is passed on.

Complaint

Could you please send us more information using our web form and a member of our team will be in touch via email.

Hide content
Show content
Product Quality

Could you please send us more information using our web form and a member of our team will be in touch via email.

Hide content
Show content
Product Request

Thanks for getting in touch. Let us know which product you’d like to see in store using the messenger window and we’ll pass this on to the relevant team.

Hide content
Show content
Careers

You can find more information about joining Lidl here.

Hide content
Show content
Upcoming offers

You can view our current and upcoming offers here.

Hide content
Show content
Report a Scam

Thanks for getting in touch. All of our official competitions will be shown on our competitions page here. Please can you send us a screenshot in the messenger window of the suspected scam and member of our team will get back to you on this. 

Hide content
Show content
Parking Charge

Many of our store car parks are managed with different solutions to maintain a steady flow of vacant spaces for our customers. The rules for using our car parks are displayed at each location. If you have received a charge please retain your receipt and contact the Car Park Management company displayed on your charge to launch an appeal. 

Hide content
Show content
Can’t find your query here?

Our FAQ page may be able to help. If not please let us know more information in the messenger window and a member of our team will be in touch.