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frequently asked questions

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Our stores
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Where is my nearest store?

Click here to find your nearest store.

Alternatively our Lidl App allows you to find your nearest stores on the move.

Still need help? Click here to contact us.

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What are my store opening hours?

Click here for our store opening hours.

Alternatively our Lidl App will provide our store opening hours.

Still need help? Click here to contact us.

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Can I call the store directly?

We don't provide phone numbers for our stores directly however our centralised Customer Service team will be happy to advise you. Click here to contact Customer Service.  

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I think I lost something in store, can you help me?

Please return to store and speak to a member of our store management team regarding your lost item, alternatively, click here to contact our Customer Service team who can assist you.

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Why have I received a car parking charge?

Many of our store car parks are managed with different solutions to maintain a steady flow of vacant spaces for our customers.

The rules for using our car parks are displayed at each location. If you have received a charge please retain your receipt and contact the Car Park Management company displayed on your charge to launch an appeal. Click here to contact our Customer Service team for further guidance

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I have more questions about parking at Lidl
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Why do we charge for parking?

At Lidl we pride ourselves on being able to provide free customer parking, with the intention and desire to offer the very best possible shopping experience at Lidl. In order for customers to benefit from the convenience of a free car park, a steady flow of vacant spaces must be maintained. 

Unfortunately, in some cases, offering a free parking facility results in car park spaces being used and abused by non-customers, which then has a detriment effect on genuine customers shopping experience. 

Therefore we have introduced a Customer Only car park system to discourage non customers from using genuine customers car park spaces.  Our one and only goal is for customers to have the best possible experience when shopping at Lidl.

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Is the car park free for customers?

Yes, the car park is free for the limited time as stated on the terms on conditions signage. The terms and conditions can be found on the numerous signs located within the car park. 

However, in order to qualify for the free car parking the two things which must be completed are: 

1. Ensure that you are not parked for longer than the allotted duration (refer to the individual stores terms and conditions) 
2. Every time you visit the store, use the terminal located within the store to validate your vehicle registration after shopping.

If the above two conditions have not been followed a PCN (parking charge notice) can be issued. 

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How do I validate that I am a customer?

Customers, after shopping, must scan their till receipt issued and enter their full vehicle registration number at the car parking terminals provided within the store.  The information entered will automatically inform the ANPR system of the shopping visit, and therefore qualifies for the free car parking facility, if the other terms and conditions have been followed e.g. duration of stay is within parameters detailed on the terms and conditions signposted within the car park.

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Is it possible to pay for an extended stay in the car park?

No it is not possible to pay for extended stay, the car park is for customers use only, and the duration of time allowed is in line with how long a person would be expected to take shopping.

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What if I exceeded the allowed parking duration?

A PCN will be issued to the register keeper of the vehicle. Please refer to the appeal procedure stated on the back of Parking Charge Notice. This will occur, even if the customer has validated their stay using the car parking terminal in store.

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Do I have to enter my registration in the car park terminal at each visit?

Yes, customers must enter their vehicle registration number at the terminal each time they visit our store.

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I have entered my registration number and I have been issued a PCN.

If the allowed duration of stay has been exceeded and or if the registration number has been entered incorrectly a PCN will be issued. Contact Athena ANPR Ltd using the contact details provided on the PCN.

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I am being picked up by someone, e.g. taxi, what must they do?

If it is just picking up a customer and they do not stay longer than 10 minutes, the vehicle registration number does not need to be entered and a PCN will not be issued. Otherwise the vehicle registration number will need to be entered, and a valid till receipt scanned on the Car Parking terminal in store.

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I have received a PCN, what must I do?

Contact Athena ANPR Ltd. as soon as possible, it is imperative that you follow the instructions provided on the PCN if you wish to pay or appeal the decision. It is not possible to appeal to store staff nor is it possible for store staff to appeal on your behalf. 

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How does the appeal process work?

Every circumstance is different, therefore, the reason for an appeal differs accordingly.  At Lidl we have outsourced our car parking management solution to a third party who are experts in their field. We assure you that all appeals to Athena will be looked at on a case by case basis, and please be assured that all circumstances will be considered.

Charges can be appealed with Athena if you were shopping in the store or can provide proof of purchase.

However, in any case it is imperative that Athena is contacted using the contact details provided on the received PCN. Our aim is not to penalise or discourage our valuable customers from using the car park.  

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I have additional questions regarding the car parking facility.

In case of any other questions concerning the car parking facility at a store with a car park managed by Athena ANPR Ltd , please contact Athena ANPR Ltd on 0330 223 1444.

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Shopping at Lidl
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Where can I buy fresh bakery products?

All of our Lidl UK stores have fresh bakery items available.

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Can I purchase goods without visiting the store?

As a leading discount retailer, we offer certified quality and freshness at the best price. To help us maintain our customer-oriented and efficient manner the only way to purchase our goods is by visiting our stores.

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How can I pay at Lidl?

The following cashless payment options are available to you: 

Maestro
VISA
MasterCard
Mobile Device Payment eg Apple Pay & Samsung Pay

And to make your payment easier we accept contactless payments* maximum spend applies to contactless cards.  

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I've been charged twice for my shopping, what can I do?

Please accept our apologies, the quickest way for us to look into this for you is to return to store with your receipt and speak to a member of the management team, alternatively if this is inconvienient for you please click here to contact our Customer Service team.

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What are the current offers in my store?

Our current and upcoming offers can be viewed here.  Alternatively, download our App or subscribe to our Newletter to receive information direct to your inbox regarding our offers.

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Are the offers in my country all the same?

Enter your postcode into the store search to see offers in your area. Or download the Lidl app to get updates on offers.

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When do your advertisements and promotions change?

Our food and non-food offers change on Thursdays and Sundays. Download our app or subscribe to our Newletter to receive information about our offers

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Can I reserve promotions?

It is not possible to reserve items before promotion starts and they can only be purchased in store.

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Can I see what stores have stock of promotions?

The only way to find out what our stores have in stock is to visit stores directly. Due to the nature of our business we can't advise live stock levels in our stores and our promotional offers are while stocks last.

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An item I was looking for has sold out, what can I do?

Many of our offer themes tend to repeat every few months, you can keep up to date on our promotional offers by signing up to our newsletter or downloading our app.

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Product information
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How do Lidl assess the quality of the items they sell?

Our products and processes are tested according to safety and quality standards. Click here for more details

We're very proud of the rewards our carefully selected brands achieve, click here for to see the accolades our products have.

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My new item has a missing part, what can I do?

Our stores don't hold spare parts for items. Please contact the service partner for your item which can be found in the instrcutions manual, click here to locate the instruction manual. If you need further assistance, click here to contact our Customer Service team.

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How do I locate an instruction guide for my item?

Click here to locate and download your instruction manual.  If you need further assistance click here to contact our Customer Service team.

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Working with Lidl - suppliers
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I'd love to supply Lidl with my products, what can I do?

Please write directly to our Head Office, Lidl UK GmbH, 19 Worple Road, London, SW19 4JS with a company presentation and product information. Please note, If we are interested in supplying your product we will get in touch with you.

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I'd love to partner with Lidl, what do I do?

Click here for more details about our current partnerships, and here for more about our corporate responsibility.