General questions

How is Lidl different from other supermarkets?

Our company philosophy is simple: We offer top quality groceries at the lowest possible prices. Customer service and satisfaction build the basis of our success. We are committed to quality, freshness and good value for money as well as a fantastic range of customer services, such as debit card payment and spacious, free car parks. Ensuring our customers have a friendly and pleasant shopping experience is one of our top priorites. Discover for yourself!

Is it true that Lidl charge for carrier bags?

Yes, we do charge for carrier bags - at Lidl you only pay for what you get. There are no hidden charges at Lidl and all our prices are the most competitive, every day. We also encourage customers to recycle their bags. This helps to protect the environment.

Is it true that Lidl do not have baskets?

Yes, it's true that we don't offer shopping baskets - at Lidl we only provide trolleys. You will need to put in a pound coin as a deposit - that saves us costs and these savings are passed on to you.

If I have any questions, comments or suggestions, how can I contact Lidl?

Please contact us via our contact form by following the link below. Alternatively, our friendly and independent telephone service is available to you on 0870 444 1234.

Contact form

Do Lidl send promotional faxes?

Our customers will not receive promotional faxes from us. If, however, you do receive a fax, for example on our products and branded items, this will not have been authorised by us. We do not engage in such promotional faxes and will take legal action against the perpetrator.